Pia Nikka B. Mallari

Private Employer · Hong Kong

• Coordinated all scheduling, appointments, and logistics for a household of four across multiple time zones and international locations.
• Managed monthly procurement and operations, overseeing vendor selection, purchasing, and inventory to minimise waste and optimise spend.
• Planned and executed international travel, educational programmes, and structured activity schedules, adapting plans in real time to changing priorities.
• Served as the primary point of contact across service providers, schools, and external stakeholders in a multicultural, multilingual environment.
• Maintained confidentiality and full operational continuity over a 7+ year engagement with zero service interruptions.

BDO Unibank Inc. · Eastwood City, Quezon City, Philippines

• Supported customers with banking transactions, inquiries, and issue resolution in a fast-paced branch environment.
• Processed deposits, withdrawals, and account-related requests with accuracy and adherence to compliance standards.
• Communicated clearly and professionally with clients, strengthening relationships and improving satisfaction.
• Contributed to community engagement activities that reinforced customer loyalty and brand presence.

Philippine Long Distance Telephone Company (PLDT) · Philippines

• Provided first-line technical support to corporate clients, troubleshooting service issues and coordinating resolutions.
• Logged and tracked incidents using the COMET system to ensure timely follow-up.
• Created and escalated fault tickets, collaborating with internal teams to restore services within agreed timelines.
• Delivered accurate updates to clients and maintained clear documentation to support operational efficiency.

BEBS (Barcelona Executive Business School) · Barcelona, Spain

Awarded by UCAM (Universidad Católica San Antonio de Murcia)

Thesis: Sustainable Production of Standardised Fragrance Botanicals

ABE International College of Business and Accountancy · Pangasinan, Philippines